WHAT WE DO

Showroom/telephone consultation

Every installation is different! We offer a no obligation consultation either over the telephone or in our showroom. During this initial phase we will listen to your requirements, answering any questions you may have and make suggestions accordingly. It is normal practice to ask you to forward some photographs of your existing fireplace and the outside of your property to allow us to compile a reasonably accurate proposal of works.

Proposal

Following on from our initial contact, we will put together a proposal detailing all costs involved. Fireplace works can be unpredictable and whilst we will be as accurate as we can at this stage, sometimes things crop up during the survey or install. You can rest assured that should this happen, we will talk you through the options and will never proceed without your agreement.

Site visit

Should the proposal look acceptable we will then arrange for a site visit. During this visit we will take any measurements that we require and double check requirements. Whilst we try to carry out installations off ladders, safety is paramount, and therefore if at the site visit it is deemed unsafe to do so, we will recommend scaffolding. We are extremely fortunate to be able to suggest a highly competitive scaffolder. Once we have your confirmation to proceed, we ask for a deposit to confirm your commitment to working with us. When this has been received, we will order all the necessary components and give you an estimated date for your installation to take place. We ask that you have your chimney swept prior to installation.

Installation

On the day of your installation we will arrive at the agreed time. Fireplace works are often messy, and we would suggest that you clear the room as much as possible and cover any items that remain. We will carry out your installation to the highest standard in a safe professional manner and for this reason and peace of mind, we are Hetas registered. As part of our compliance we insist that a carbon monoxide alarm is available in the room of the stove and can provide these if required.

After care

Once your installation is complete, you will be shown how to operate your stove and light a fire. It is necessary to have a few small kindling fires at first to allow the paint to cure. During this hardening process it is normal for your stove to emit fumes and we recommend you ventilate your room accordingly. We will register your installation with Hetas and your certification will be sent directly to you.

FAQ
Do I need my chimney lined?

Although it’s not a legal requirement to have a chimney lined if the existing flue is 'sound', it is highly recommended. Personally,we wouldn't be happy to fit any stove without a chimney liner. Stove performance and efficiency are based on the appliance having a suitable chimney liner. So, to get the best from your stove you should line your chimney.

I don't have a chimney; can I still have a stove?

Of course! We can design and supply twin wall flue systems that can either be fitted internally or externally. Depending where you want the stove both options are possible.

What size stove do I need?

This depends on the size of your room. This calculation will be done during the free home visit. In any situation stoves over 5kw will require an air supply. It’s not a good idea to get a stove with a bigger output than you require, you will not be able to burn the fire correctly and this will lead to 'smouldering' your fuel which will create carbon and eventually damage your chimney liner. Please refer to the guide below for an estimation

 

APPROXIMATE ROOM VOLUME L X W X H

PROPERTY TYPE

30m

40m

50m

60m

70m

80m

90m

OLDER/POORLY INSULATED TYPICALLY PRE 1950’S

3.3KW

4.3KW

5KW

6KW

6.5KW

7.2KW

8.1KW

MODERATELY INSULATED TYPICALLY 1990’S

-

2.4KW

2.8KW

3.3KW

3.8KW

4.2KW

4.6KW

MODERN WELL INSULATED POST 2008

-

-

-

2.3KW

2.6KW

3.0KW

3.2KW

I have an existing wooden beam on my fireplace, is this okay?

In most cases, yes! Every appliance and chimney manufacturer have specific safe distances from the beam in relation to the installation. A survey of the proposed installation will give further clarity on whether the beam position is ok or whether shielding or sourcing a non-combustible, as an alternative, is an option.

What fuel can I use?

If you live in a smoke control area, you must use a fuel allowed by Defra and/or the appliance manufacturer.It is preferable to burn hardwoods such as Beech and Ash instead of softwoods like Pine or Fir. Hardwoods take longer to burn so this way you will use less fuel. Ensure the wood you use has less than 20% moisture content. Logs that are not dry provide a fire that smoulders and creates lots of tar and smoke. These tars can potentially damage the chimney lining and increase the risk of a chimney fire. Wood that has been properly seasoned will burn more efficiently and produce virtually no smoke.

When should I get my chimney swept?

It is recommended to have your chimney swept at least twice a year. This should be carried out by a qualified sweep who in turn will provide you with a certificate. We only recommend mechanical cleaning with a stiff nylon brush and rods.